At BeautyBig, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return policy for both defective and non-defective products.
Eligibility for Returns
• Items must be returned within 14 days from the delivery date.
• Products must be unused, unworn, unaltered, and in their original packaging with all tags and seals intact.
• Items marked as final sale are not eligible for return.
How to Initiate a Return:
- Contact Us – Email our support team at [Your Email] within 14 days of receiving your order. Include your order number and the reason for the return.
- Approval & Instructions – Once approved, we will provide you with return instructions, including the return address.
- Ship the Product – You are responsible for return shipping costs unless the item is defective. We recommend using a trackable shipping service.
- Refund/Exchange Processing – Once we receive and inspect the returned item, we will issue a refund to your original payment method or process an exchange if requested. Refunds may take 5-7 business days to reflect in your account.
Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will cover the return shipping cost and send a replacement or issue a full refund.
Non-Returnable Items
• Used, opened, or altered products
• Items without original packaging and tags
• Final sale or clearance items
Contact Us
For any return-related inquiries, please email sales@beautybig.co.uk or call.
We appreciate your business and are committed to ensuring a smooth return process!
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